The last 36 hours have not been kind to Blizzard. They've encountered a number of problems at all levels of their technical and gameplay infrastructure. In the grand books of game launches, this isn't how they, or anyone, would want things to go -- it's been the opposite of smooth and reliable. While it's hard to say if the worst is over (although I'll say it anyway), what we do know is Blizzard has been working nonstop to fix every problem.

Yesterday the server engineers didn't go home. The community managers didn't leave. Developers were cranking out hotfixes at seven o'clock in the evening. From my vantage point as an observer of this company, they were firing on all cylinders well after the close of business. Was it enough? No, not by a long shot.

But let's clear a few things up. Blizzard has their share of responsibility for what happened, but they also are not responsible for the idiocy of the criminal behavior of the DDoS attack.

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